Gift Card Otter’s Promise

Fast shipping and professional packing

Thanks to our longstanding association with UPS FedEx DHL as well as other leading international carriers, we are able to provide various shipping options. Our warehouse staff is highly skilled and will pack your products according to our precise and precise specifications. Your goods are thoroughly checked and secured properly prior to shipping. Everyday we deliver hundreds of packages to our customers from all over the world. This is a testament to our dedication to being the largest online retailer globally. The warehouses and centers for distribution are located in Europe and the USA.

Note: Orders that include more than one item will be assigned a processing date depending on the item.

Before shipment, all ordered items will be thoroughly inspected. Today, the majority orders will be shipped within 48 hours. Delivery is expected to take between three and seven days.

Returns

Stock is dynamic. It is not managed entirely by us, since we have multiple entities, including the factory and the storage. The actual inventory can change at any moment. It is possible that the stocks could be depleted after your order has been placed.

Our policy lasts 30 days. If it's been more than 30 days since you purchased your item and we're unable to offer you a complete exchange or refund.

To be eligible for a return your item must be unused and in the same condition as when you received it in. The item should be returned in its original packaging.